Terms of Service

Welcome to Omni App. By downloading, accessing, or using our mobile application and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the app.

By creating an account or using any of our services — including transport, food delivery, package delivery, shopping, vehicle rentals, and other offerings — you confirm that you are at least 18 years old and legally capable of entering into a binding agreement. If you are using the app on behalf of a business, you represent that you have authority to bind that entity.

Omni App is a multi-service platform that connects users with independent providers for the following services:

• Transportation and ride booking
• Food delivery from partner restaurants
• Package and parcel delivery
• Online shopping and marketplace
• Vehicle rentals (self-drive and with driver)
• Home appliances, construction, and utility services
• Student transportation and related services

We act as an intermediary platform connecting users with service providers. We do not directly provide the transport, delivery, or rental services ourselves.

• You must provide accurate and complete information when creating your account.
• You are responsible for maintaining the confidentiality of your account and phone number.
• You agree to use the app only for lawful purposes and in compliance with all applicable laws.
• You must not misuse the platform, including submitting false orders, harassing providers, or attempting to circumvent payment.
• For vehicle rentals with self-drive, you must hold a valid driver's license and complete identity verification.

• Service fees are displayed before you confirm an order and may include applicable taxes.
• Payments are processed securely through Stripe. We do not store your full card details.
• Prices may vary by region, demand, and service availability.
• Surge pricing may apply during periods of high demand; any surge multiplier is shown before checkout.
• Providers and suppliers receive payouts through Stripe Connect or other agreed methods.

• You may cancel an order before it has been assigned to a provider at no charge.
• Cancellations after assignment may be subject to a cancellation fee.
• Refunds for cancelled orders are processed to the original payment method and may take 5–10 business days to appear.
• If a provider cannot fulfill an order, you will receive a full refund automatically.
• Vehicle rental bookings may have specific cancellation terms communicated at the time of booking.

You agree not to:

• Use the app for any illegal or fraudulent activity.
• Attempt to disrupt, hack, or reverse-engineer the app or its systems.
• Create fake accounts or impersonate another person.
• Harass, abuse, or discriminate against providers, drivers, or other users.
• Use the platform to solicit services outside of the app to avoid fees.
• Submit false or misleading information in orders, reviews, or verification documents.

Omni App is provided on an "as is" and "as available" basis. We are not liable for:

• Delays, failures, or interruptions in service delivery by independent providers.
• Quality, safety, or legality of goods and services provided by third-party suppliers.
• Accidents, injuries, or damages occurring during transport or rental services.
• Indirect, incidental, or consequential damages arising from your use of the app.
• Temporary unavailability of the app due to maintenance or technical issues.

Our total liability for any claim arising from the app shall not exceed the amount you paid for the specific service that gave rise to the claim.

Any disputes arising from these Terms or your use of the app shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be resolved through binding arbitration in accordance with applicable law. You waive your right to participate in a class-action lawsuit or class-wide arbitration.

We reserve the right to update or modify these Terms at any time. Material changes will be communicated through the app or via notification. Continued use of the app after changes take effect constitutes acceptance of the revised Terms.

If you have questions about these Terms of Service, please contact us through the in-app Contact page or email us directly.